Terms & Conditions

Last Updated: 20th September 2025

These Terms & Conditions (“Terms”) govern your use of the Arch and Atelier website and booking services. By using our website or booking an appointment, you agree to be bound by these Terms.

1. General Information

Arch and Atelier (“we”, “our”, “us”) provides creative services and appointment bookings via our website. These Terms apply to all users of our services.

2. Booking Appointments

Appointments are made through our online booking system, powered by the Amelia plugin.
Once your booking is submitted, you will receive a confirmation email.
It is your responsibility to ensure that the contact details provided are correct.

3. Cancellations & Rescheduling

You may cancel or reschedule your appointment by contacting us at least [insert number of hours/days] before your scheduled time.
Cancellations made after this period may be subject to a cancellation fee.
If you fail to attend your appointment without prior notice, we reserve the right to charge a no-show fee.

4. Payments

[Choose one depending on your setup:]
If no payments online: Payment is made in person at the time of service.
If taking online payments: Payment is required at the time of booking via our secure payment processor (e.g., Stripe/PayPal).

5. Refunds

Refunds will only be issued in accordance with our cancellation policy.
If we must cancel or reschedule your appointment, you will be offered an alternative time or a full refund (if payment was made in advance).

6. Use of Services

You agree to use our website and booking system only for lawful purposes.
You must not misuse our website, interfere with security features, or attempt to gain unauthorised access.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Arch and Atelier and may not be copied or used without permission.

8. Limitation of Liability

We will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability to you in connection with any booking is limited to the amount you paid for that booking.

9. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with the “Last Updated” date.

10. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction, e.g., England and Wales].

11. Contact Us

If you have any questions about these Terms, please contact us at:
Arch and Atelier
Email: [Insert Contact Email]
Phone: [Insert Phone Number]